Return & Exchange

Thank you for shopping at Royal E-Shop. We value your satisfaction and want to ensure you have a seamless shopping experience. Please review our Return & Exchange Policy below.

1. Returns

1.1 Eligibility

1. Unused and Unopened:

   • Items must be unused, unopened, and in the same condition as received.

2. Within 30 Days:

   • Returns are accepted within 30 days of the delivery date.

1.2 Non-Returnable Items

Certain items are non-returnable, including:

• Personalized items
• Gift cards
• Downloadable software products

1.3 Process

To initiate a return, please follow these steps:

1. Contact our Customer Care team at royaldiaperinfo@gmail.com within 30 days of receiving your order.
2. Provide your order number and details about the item you want to return.
3. Our team will provide you with return instructions.

1.4 Refunds

Upon receiving your returned item, we will inspect it and notify you regarding the status of your refund. If approved, the refund will be processed to your original method of payment.

2. Exchanges

2.1 Eligibility

1. Defective or Damaged Items:

   • We will replace items if they are defective or damaged.

2. Incorrect Items:

   • If you receive the wrong item, we will exchange it for the correct one.

2.2 Process

To request an exchange, please follow these steps:

1. Contact our Customer Care team at royaldiaperinfo@gmail.com.com within 15 days of receiving your order.
2. Provide your order number, details about the issue, and a photo if applicable.
3. Our team will provide you with exchange instructions.

3. Shipping

3.1 Return Shipping

Customers are responsible for the cost of return shipping unless the item received is defective or damaged.

3.2 Exchange Shipping

For exchanges due to defects, damages, or incorrect items, Royal E-Shop will cover the cost of shipping the replacement item.

4. Contact Us

If you have any questions about our Return & Exchange Policy, please contact us at royaldiaperinfo@gmail.com.

Thank you for shopping with Royal E-Shop!